Charter’s New Package Deal or Dud?

The first day I turned my xbox and immediately hosted three hours of “ground war” a very difficult task for most host. This lasted about a week but hen I received a call telling me they would send someone out immediately. I told the the young lady I was going to try and reboot the modem and she said she would “hit my ip address” was she saw I was back online.

She was hoping that would solve the problem tonight I came into the livingroom as my back was killing and was looking on the internet about the earleist I could take a dose of a different medicine.

My connection was running or should I say walking so I went through all the steps when they helped me get my router hooked up and running. The the router is awesome it is the Belkin N+ Storage Gigabit Networking Router or model number Belkin 5EE6D0. Once I set my security up and put the system on N+ only the results began getting better. More to come this post will continue through the weekend.

Issues though the ethernet plugs do not work to my HP Pavilion dv9000 so I am desperately trying to find a driver to correct this issue. Naturally Belkin blames it on my cable that I can plug into my xbox and Acer back up laptop and everything works great. So later today after some sleep I will convey the issue to HP that they require drivers so their Pc’s and Laptops can receive and use the N+ Wireless Channel. Yes when tested on the xbox and the Acer it received the N+ signal and worked but it’s a no go for my HP and Docking station.

I pay for 20 megs download and 5 megs up so I should not experience yellow bars in any room let alone I cannot host “ground war” like I did the very first day the system was hooked up. This Belkin N+ router has allowed me to go to the pool with the Acer which is running Windows 7 RC. Which is about 800 feet from the router Belkin claims it will go as far as 1200 feet I plan to test that out in the evening this weekend.
Time  (last 24 hours) Test Results.. Comment..
download upload Server Your Domain

23-07-2009 07:57 AM flash speedtest 2597 Kbps 637 Kbps TekSavvy Solutions Inc (Toronto ON) charter.com more hmmm…..
23-07-2009 07:49 AM java speedtest 7616 Kbps 2076 Kbps California, USA charter.com more Just after Charter chat TTD Is
23-07-2009 07:34 AM Line quality target IP does not respond to ICMP ping more to after 24 hour Line Quality Test.
23-07-2009 06:13 AM java speedtest 11617 Kbps 2100 Kbps California, USA charter.com more Still working on the head end
15-07-2009 02:48 AM flash speedtest 7294 Kbps 1670 Kbps NAC (Parsippany NJ) charter.com more After reseting the modem for t
15-07-2009 02:44 AM java speedtest 11235 Kbps 2089 Kbps California, USA charter.com more Charter are you still working
10-07-2009 12:28 PM java speedtest 9347 Kbps 2096 Kbps California, USA charter.com more
10-07-2009 12:50 AM java speedtest 5695 Kbps 2089 Kbps California, USA charter.com more The television is also saying
10-07-2009 12:44 AM java speedtest 4430 Kbps 2032 Kbps California, USA charter.com more Charter is still working on th
08-07-2009 01:13 AM java speedtest 7355 Kbps 2059 Kbps California, USA charter.com more Charter working on headend
07-07-2009 10:04 PM java speedtest 300 Kbps 2034 Kbps New Jersey, USA charter.com more
07-07-2009 10:00 AM java speedtest 7979 Kbps 2066 Kbps California, USA charter.com more
27-06-2009 08:27 AM java speedtest 9834 Kbps 2087 Kbps California, USA charter.com more
27-06-2009 07:39 AM java speedtest 11138 Kbps 2099 Kbps California, USA charter.com more
27-06-2009 06:58 AM flash speedtest 12260 Kbps 12619 Kbps TekSavvy Solutions Inc (Toronto ON) charter.com more
27-06-2009 06:52 AM java speedtest 578 Kbps 2043 Kbps New Jersey, USA charter.com more
24-06-2009 01:45 AM flash speedtest 6794 Kbps 1593 Kbps Sprint (Chicago IL) charter.com more

So my query to any Charter Cable users out there do you experience the same type of issues without resolve? Please reply if so because for what was offered as a $69 package is now $200 a month some is there just an isuue in my area or others?

One Response

  1. One Response:

    youredge, on July 29th, 2009 at 6:34 am Said:

    I feel somewhat relieved that just moments after writing this blog post and tweeting the url Josh Chapman otherwise known as @Umatter2Chtr2 on Twitter responded immediately.

    We quickly and promplty left the TweetDeck and started speaking on the phone. My first issue was being told to disconnect my second television whenever the first television said low signal Josh apologized for that and said they should have NEVER told me to do that in any case.

    Josh did share some Head End and Software upgrade dates that were tenative on weather but at least the information was provided instead of when I used the chat service that was great nine times but I was promptly cut off on my tenth chat before I could ask for a possible date when the work would be done.

    Charter Billing followed up as well as not charging us for the first month when we emailed them my blog article with my »www.dslreports.com actual speeds log. This is why it is very important that you use and independant services. AT&T Modem Summary even when the service is down reports whatever they have programmed the speed to be at installation. This was one of the arguments I had with AT&T and left they would not respond to that question nor would they give me a supervisor to discuss it.

    Right now things look great and now that I have Josh or @Umatter2Chtr2 on my TweetDeck its nice to know someone out that cares at Charter!

    Kudos to Josh

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